Profile
Professional software developer with strong design, development and implementation skills with experience of managing small projects. Ability to work as part of a team, or alone, and in customer facing roles which require technical expertise. Experienced in working within the software development and IVR/speech recognition industry as both a developer and a consultant. Strives to learn new technologies and methods, and enjoys a challenge.

Key Skills

• Small scale project management
• Software development in C, Java, PHP, HTML, CSS, JavaScript, SQL, MySQL, XML, DHTML, and Envox in both Windows and UNIX environments
• Full software development lifecycle experience and usage of CVS
• Experience of working within an ISO 9001 quality assurance environment
• Expertise in IVR and speech applications, covering design, development and consultancy
• Producing accurate functional and design specifications based on customer requirements

Career

Consultant

Sagentia Limited: July 2007 - Present

• Worked on the Vodafone Money Transfer project, providing support for country managers of different countries; compiling weekly reports, dealing with incidents and support requests
• Testing of VMT systems, both web site backend and mobile phone, via both STK and USSD
• Writing test cases for IVR and USSD testing of VMT
• On call rota providing first tier 24 hour support for live deployments of VMT

IVR Project Manager

Play To Win TV Limited: January 2007 - May 2007 (Redundancy)

• Managed the technical aspect of moving the office and relevant TV studio equipment from one office location to another
• Ensured that a new website was designed, developed and delivered in time for the launch of a new TV show
• Provided IT infrastructure support for the entire office and TV studio

Web Developer

Jagex Limited: January 2005 - January 2007

• Project managed my own time for all projects that were delivered
• Developed and delivered a new punishment record system for players within the game. This was a vast improvement on the system that was previously in place, and made things much easier for members of the Customer Support department in dealing with player queries
• Implemented a web module for player account creation which greatly improved the speed and robustness of this task
• Developed and delivered a web module for allowing the posting of latest news and items of interest to the game website
• Reviewed CVs for potential candidates to join the team, and performed some telephone interviews
• Represented the company at a graduate recruitment fair in London
• Produced detailed design and test documentation for all development work

Senior Dialogue Consultant

Tangent Telecom Limited: December 2004

• Met with customer numerous times, and produced a design specification for a DTMF (touch-tone) application
• This was a short-term contract and I was hired due to my past experience of IVR systems, and proven ability to produce accurate design specifications efficiently

Senior Software Engineer

Fluency Voice Technology Limited: August 2003 - July 2004 (Redundancy)

• Designed, implemented and tested a bespoke meter reading speech application as part of a large customer project
• Played a major role in the design and development of DialogueWare, which was a set of re-usable software modules to speed up development and delivery of bespoke speech applications
• Performed duties as release manager of DialogueWare, ensuring regression testing was performed, and release notes issued, with each release of the software

Senior Software Engineer

Vocalis Limited: July 1998 - August 2003

• Implemented, tested, installed and performed on-site testing of a DTMF (touch-tone) based application for a customer in Ireland which allowed customers to call up the system and request various billing information
• Investigated and developed an interface between a 3rd party dialogue development tool and Vocalis' speech recognition API
• Provided on-site consultancy for the above mentioned API
• Designed and developed a suite of automated test applications for Vocalis' speech recognition API. This enhanced the release procedure for each release, as regression tests could be performed automatically
• Travelled to customer sites around the world to liase with customers and to perform on-site installations and testing
• Provided support to all the company's installed systems as part of the 24 hour support team
• Maintained legacy SS#7 software, and re-wrote the documentation for it
• Was part of the team who redesigned and redeveloped the company's signalling IP solution, which also replaced the legacy SS#7 software

Education

• 2001 : GCSE German - A Grade - Cambridge Regional College, Cambridge, UK
• 1994 - 1998 : BSc (Hons 2.2) Computer Systems - University of Limerick, Ireland
• 1994 : Irish Leaving Certificate (~A Levels) - St.Clements College, Limerick, Ireland

Personal Interests

• I love to read and generally have a book on the go, be it crime/mystery, biographical, historical or humorous
• I've been playing football for a team for many years, mainly in a 5-a-side league but more also in a 7-a-side league
• I enjoy web design in my spare time, and am often fiddling about with my website making new changes and enhancing it's look